Unlocking the Power of Skip-Level Meetings: What They Are and Why They’re Important
The ability to run a high-performing team relies on great information and communication. To avoid the linear “top-down” style of communication and feedback, try to understand your organization at a more granular level by incorporating skip-level meetings.
What is a skip-level meeting?
A skip-level meeting is a type of meeting where a manager or executive meets with employees who are not their direct reports. Skip-level meetings are typically held to gather feedback, build relationships, and gain a better understanding of the organization from the perspective of employees at different levels.
In a skip-level meeting, a manager or executive will typically meet with employees who are one or more levels below them in the organizational hierarchy. For example, a director might hold skip-level meetings with individual contributors or managers.
Why are they important?
Skip-level meetings are a valuable tool for managers and executives to gain a deeper understanding of their organization and identify areas for improvement. By engaging directly with employees at various levels, managers can obtain insights into the organization's functioning and uncover potential issues or challenges that may not be visible from their own vantage point.
Skip-level meetings also foster relationship-building and enhance communication within the organization. By demonstrating interest in the perspectives of employees at various levels, managers can build trust and cultivate a more collaborative work environment.
What questions should I ask in a skip-level meeting?
The approach will vary based on the situation and the culture of your team. Remember, junior employees might find it intimidating to meet with their "boss's boss." Ensuring they feel comfortable and that their opinions are valued is crucial.
With that in mind, here are 15 insightful questions that will help you learn more about your team and organization:
What do you find most fulfilling or satisfying about your work?
What are the biggest challenges you face in your role?
Are there any specific areas where you feel you need more support or resources?
How well do you feel your work aligns with the overall goals and direction of the organization?
Are there any suggestions or ideas you have for improving the efficiency or effectiveness of your team or department?
What feedback or suggestions do you have for the management team to enhance communication or collaboration within the organization?
Are there any opportunities for professional growth or development that you would like to pursue?
What would make this organization a better place to work?
Do you feel recognized and appreciated for your contributions? If not, what could be done differently?
How would you describe the company culture and the level of employee engagement?
These questions are designed to foster open communication, identify areas for improvement, and build trust between leadership and employees. Skip-level meetings can be an invaluable tool for gaining insights and driving positive change within your organization.
